常见问题

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  • In short, we do what Uber/Lyft can’t possibly do—guarantee your service at the time, and in the vehicle,你的要求. 也就是说,bwin在几个方面与这些服务不同:

    • Our drivers are employees, not subcontractors. Uber is a network of affiliates, or independent drivers. bwin拥有bwin自己的一切 vehicles 雇佣bwin自己的人 staff. 你拥有所有权, 你可以控制质量, security and the protection of your passengers. Where you have independent subcontractors, you compromise your ability to manage quality control, consistency, insurance and the maintenance of equipment.
    • bwin只接受预订. bwin是为有计划的需求而设计的,在这种情况下,车辆在给定时间到达是必不可少的. 这个区别很关键. We are the reliable 预订选择. 优步和Lyft最初是按需服务,后来发展到包括“提前安排”服务. However, they cannot guarantee your ride. (SOURCE: Uber FAQ page… “提前安排乘车并不能保证你会和司机联系上.“) bwin’s business model offers reliability, consistency, safety and quality of service that Uber’s business model cannot match.
    • At bwin, you can always talk directly with the owners. 作为一家本地拥有和经营的公司 家族企业, co-founders Mark Thistel and Robyne Lyles 都在现场并且可用, 积极参与日常运营工作,确保提供优质服务,令所有乘客满意. 你总是可以 contact 如果需要,直接找老板.

     

    bwin is not part of the “Sharing Economy.“bwin是‘负责任的经济’的一部分,bwin有基础设施和保险来为bwin所做的事情负责.

    When you call us, we answer the phone. 如果有问题,bwin可以解决. 当你和bwin说话的时候, 你在和真实的人说话, who are real members of the local community, 坐在一个真正的办公室里,几乎任何时候你都可能需要bwin, 24/7/365.

    所有这些都意味着更高的成本(有时)和更多的提前计划, 这就是消费者在比较交通服务选择时所面临的权衡.

  • 没有特别的要求,但bwin建议提前1-3天. If you require longer hours or multiple vehicles, 最好提前一点通知bwin,这样bwin就能尽一切努力满足您的旅行需求. While we can respond to your ASAP request, 请理解,bwin不像出租车服务,也不是基于应用程序的分包商网络. For the best bwin experience, a little notice goes a long way.

  • We’re in the office between the hours of 7:30 a.m. – 6:00 p.m.   At no time during those hours will you get an answering service. We’re here to answer your calls… personally.  After 6 p.m., 所有非紧急问题或需要提前24小时以上预订,请通过bwin的网站发送请求.  这使得bwin的经理在晚上值班时可以集中精力处理新出现的问题和最后一分钟的要求.

  • 经理们值班到下午6点.m. 一周七天. We can field questions and take reservations until that time. After 6:00 p.m., our Evening Manager remains in the office until 10:00 p.m.  所有非紧急问题或需要提前24小时以上预订,请通过bwin的网站发送请求.  这使得bwin的经理在晚上值班时可以集中精力处理新出现的问题和最后一分钟的要求. After 10:00 p.m. 在7:30之前.m. all incoming calls are answered by senior drivers on duty. 他们会在办公时间将非紧急问题提交给管理层,以便得到答复. 他们可以在必要时立即处理紧急事件(例如,如果你没有看到你的司机)。.

  • bwin接受所有主要的信用卡. We can also send you a bill if you set up a business or personal 与bwin结帐.

    We do not accept payment by cash or any other form of in-car payment. bwin的司机不携带零钱,Freedomcar的部分自由在于车内没有金融交易, so you can stay focused on enjoying the ride.

    For additional details, check out our 支付信息.

  • bwin很感激你的要求,但bwin不接受任何服务的小费. Our drivers are employees who earn a livable wage, 所以你能给他们的最好的小费就是在你收到电子邮件收据的时候表达你对他们服务的满意(这给了你一个评价服务的机会)。. 作为一个团体,感谢bwin的最好方式是把bwin介绍给朋友或同事.

    Accolades do affect our employees’ bonus pay, so feel free to call or write to us 有了你的评论!

  • 请参阅bwin的 支付信息 for an in-depth answer based on different service types. 简短的回答? We try to be as flexible as possible.

  • 请参阅bwin的 疾病的政策 如果你生病或感觉不舒服.

  • Our drivers are as easy to identify as our vehicles. For all airport pickups, we will issue a courtesy call or text prior to your pickup 识别您的司机,接送地点和相关联系信息.

    Find out where to meet us if you’re flying into:

    Baltimore/Washington International (BWI) >
    Washington Dulles International (IAD) >
    里根国家公司(DCA) >

    对于以下机场,bwin将在为您预订时协调接机地点:
    •费城国际大学(PHL)
    •纽瓦克国际机场(EWR)
    • John F. Kennedy International Airport (JFK)

  • Call us at (410) 321-5600. bwin将24小时接听您的电话,并立即与您的司机联系. bwin不希望你在机场等待或寻找你的司机,而他或她可能在拥挤的环境中只有几英尺远.

  • We’ll take you as far as you want to go. 常见的请求包括纽约市、新英格兰、弗吉尼亚州、华盛顿特区.C.,并指向西方. 单程里程超过250英里的行程,需按日支付特殊费率.

  • Our fleet is one of our finest features. Each vehicle is purchased new and is less than 3 years of age. You can expect a consistently clean and reliable experience. Meet the fleet >

  • We no longer offer complimentary booster seats. 如果需要,bwin可以为您存放汽车座椅,并在您返回时带给您. 万一您的辅助座椅车辆延误或您不喜欢使用汽车/辅助座椅, 请注意,像bwin这样的涂装服务不受儿童座椅要求的限制.

  • Yes, bwin偶尔会运送狗或猫(用运输工具)……bwin甚至会接受一只关在笼子里的仓鼠或鸟, but you are responsible for any/all damage to or cleaning of the car, 需要支付哪些费用. 此外,bwin要求您保护好宠物,以避免可能分散司机的注意力.

Ready to Roll?

Call (410) 321-5600
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